Description

 

 

FAQ

1. Question:

How long will it take to get my order:

Answer

We normally ship our orders within one day of order placement. Standard shipping may take 2-5 days to reach you.

2. Question:

Are you open to the public?

Answer:

We do not offer in-person shopping, all purchases must be placed first online prior to customers arrival for pickup and delivery.

3. Question:

How will my goods be delivered?

Answer:

The delivery process for your goods depends on the type of items you have ordered. For small wares or items that can be shipped via UPS Ground, they will be delivered in the standard manner through UPS, arriving at your designated address within the expected delivery timeframe.

However, for larger items or those requiring LTL (Less Than Truckload) shipping, the process is slightly different. LTL shipments involve freight carriers and may require additional handling and coordination.

Rest assured that regardless of the delivery method, we strive to ensure the safe and timely arrival of your purchased goods. If you have any further questions or concerns regarding the delivery of your specific items, please do not hesitate to contact our customer support team.

4. Question:

What is the estimated lead time?

Answer:

The estimated lead time for our products can vary depending on several factors. While we provide estimated lead times on the each product page, due to global supply chain challenges these times may be subject to change.

To obtain the most accurate information regarding the lead time for a specific item, we recommend clicking the button below and sending us a message with your information and the item you are interested in or kindly text us on WhatsApp or Email.

Our team will promptly assist you with the up to date lead time and any additional information you may need.

5. Question:

What types of businesses do you work with?

Answer:

We partner with all types of kitchen/commercial operations from restaurants, bars, and food trucks to schools, hospitals, churches, and corporate cafeterias. If you serve food and hospitality then we proudly serve you.

6. Question:

What if our equipment needs repairs or warranty service?

Answer:

Our specialists manage warranty claims directly with manufacturers to ensure your equipment gets the attention it deserves.

While we do not perform repairs ourselves, we can assist in diagnosing issues and connecting you with the right service providers to keep your business running smoothly.

7. Question:

Do you carry products for all types of foodservice businesses?

Answer:

Yes. From restaurants and bars to schools, hospitals, and catering companies, we supply a wide range of industries.

8. Question:

Can you help us choose the right equipment for our kitchen?

Answer:

Absolutely. Our team will guide you in selecting products that fit your space, budget, and operational goals.

9. Question:

What if there’s an issue with the equipment after delivery?

Answer:

We manage warranty claims directly with manufacturers to ensure fast, effective resolutions.

10. Question:

How does your warranty management service work?

Answer:

We manage the entire warranty claim process, coordinating directly with manufacturers to ensure fast, effective resolutions.

11. Question:

Can you help if my equipment is out of warranty?

Answer:

Yes. We can assist with diagnosing issues and connect you to dependable local repair professionals.

12. Question:

What types of equipment do you manage warranties for?

Answer:

We manage warranties for all equipment we procure, including ranges, fryers, refrigeration units, prep equipment, and more.

13. Question:

Is there an additional cost for warranty management services?

Answer:

Warranty management is included as part of our procurement support for equipment purchased through Carnegie.

14. Question:

What makes Carnegie’s project management different?

Answer:

Our decades of industry experience, single point of contact, and dedication to customer success ensure your project runs smoothly from start to finish.

15. Question:

Which of the payment methods do you accept?

Answer:

We accept payment through:
Wire Transfer, Zelle, PayPal, AliPay, USDT, BTC, & Apple Pay.

16. Question:

How do I confirm that my order would be shipped the next day?

Answer:

As soon as your order is picked up for shipment the shipping company would provide your order/shipment tracking information which allows you to track the movement of your order/shipment till it gets to your final destination in your country.